iconic - Privacy Policy

iconic's Privacy Principles

iconic does not sell the information it collects.
iconic does not allow those who are doing business with iconic to use the information iconic collects for their own marketing purposes.
iconic contractually requires any person or organization providing products or services to iconic to protect the information.
iconic does not share medical information unless:
- The person expressly authorizes it.
- Disclosure is required by law.

iconic Protects Customer Information

iconic maintains physical, electronic, and procedural safeguards to protect information and to comply with federal and state laws. iconic retains customer information for legal, auditing, regulatory, and business purposes.

Information iconic Collects

iconic collects and uses information in different ways. For example, iconic gathers information from:

Applications and other related forms to assist with obtaining benefits.
Financial institutions.
Records of financial transactions.
All information collected by iconic is used solely in connection with iconic's business operations.

How iconic Collects Information

iconic only collects data through text messages that is necessary to facilitate communication with residents and families concerning meeting times and case status, to collect financial documents required by the states, and occasionally, with facilities under contract with iconic.

How iconic Shares Information

Residents or families who sign iconic's contract agree to allow sharing the information described above with iconic employees, facility employees, and attorneys, if any, retained by the Residents.

Important: iconic does not disclose or transmit any SMS content to third parties for the purpose of marketing or promotional activities.

Contact Information

Questions About This Notice?

iconic's IT Department

Phone: 855-215-5113 (Ext. 3)

General Support: 888-380-1777

SMS Communications Policy

SMS Consent Communication

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. You verify that the phone numbers you provide iconic are true and accurate and that you are the current subscriber or owner of any numbers provided. If your number changes you agree to notify iconic by contacting iconic at: 888-380-1777.

Types of SMS Communications

If you have consented to receive text messages from iconic, you may receive messages related to the following:

Appointment reminders
Follow-up messages
Billing inquiries

Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive 3-5 SMS messages per week related to your appointments, follow ups, billing, etc.

Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method

You may opt in to receive SMS messages from iconic verbally, during a conversation.

Help

If you are experiencing any issues, you can reply with the keyword HELP. Or you can get help directly from us at 888-380-1777.

Standard Messaging Disclosures

Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our website at https://medicaiddoneright.com
Message frequency may vary

Terms and Conditions

You warrant and represent to iconic that you have all necessary rights, power, and authority to agree to these Terms and Conditions and to perform your obligations hereunder. You confirm that nothing in these Terms and Conditions to which you agree will result in a breach of any other contract you may be obligated to fulfil. You understand and agree that iconic may change these Terms and Conditions from time to time and that iconic will communicate any updates to you.